For all orders it is possible to carry out the return procedure exclusively within 14 days of receiving the order, by sending an email to info@alinessence.com
NB The goods can only be returned if they have not been opened, tampered with and the seal and/or transparent film of guarantee and authenticity has not been removed.
The costs for returning the product are borne by the customer.
REIMBURSEMENT:
The refund takes place once the return has been received and reviewed on the payment method chosen during the order phase.
The crediting times normally correspond to 1-3 working days from issue.